Assessment Call Volunteer
As an Assessment Call Volunteer, you’ll play a key role in supporting families at an important stage of their journey with Guy’s Gift.
These conversations help us understand each child and family’s situation so we can offer the right support at the right time. It’s a role that combines listening, empathy, and gentle structure.
You’ll be someone who has been volunteering with Guy’s Gift for a while, and has had the training and preparation to thrive in this role.
Why this role matters
The assessment call is often one of the first meaningful conversations a family has with us.
As described in our volunteer guide, these calls help ensure families feel heard, supported and reassured from the very start, and help the team provide appropriate bereavement support for each child.
What You’ll Be Doing
Providing your availability for assessment call slots
Speaking with families at a scheduled time (phone or video)
Holding a supportive, structured conversation guided by an assessment form
Listening carefully and allowing space for families to share their experiences
Completing and returning assessment information securely
You’ll be gathering information to support the team, you won’t be expected to make decisions about support.
What we’re looking for
A calm, compassionate and empathetic approach
Confidence speaking with families on the phone or video
Ability to listen sensitively and without judgement
Comfort with conversations that may feel emotional
Attention to detail when recording information
Time commitment
Each assessment typically takes around 1 hour:
45 minutes for the call
15 minutes to complete the assessment notes
You’ll be able to offer availability that works around your schedule.
What support you’ll receive
Full guidance and training before you begin
A clear assessment structure to follow
Ongoing support from the team if you have questions or need advice
A space to debrief if conversations feel emotionally impactful
You’re never expected to manage difficult situations alone, support is always available.
What you’ll need
A quiet, private space for calls
Access to a phone or video call platform
Ability to handle information sensitively and confidentially
A thoughtful and respectful approach to recording information
Boundaries of the role
This role is about listening and gathering information.
You won’t be expected to:
Provide counselling
Offer ongoing advice
Decide what support a family receives
The team will review each assessment and take the next steps.
Interested?
If this feels like a role you’d like to explore, we’d love to hear from you for an informal chat.