Family Contact Support Volunteer

This role plays a really important part in how families begin their journey with Guy’s Gift.

As a Family Contact Support Volunteer, you’ll be making gentle, supportive phone calls to parents and carers to arrange an initial assessment call with our team. For many families, this may be their first direct contact with us, so a warm, patient and understanding approach makes all the difference.

Why this role matters

Your calls help ensure families can access support as smoothly and quickly as possible.

A friendly voice at this stage can help families feel reassured, listened to, and confident about taking the next step. As noted in our volunteer guide, this is often “the first interaction someone has with the charity”

What we’re looking for

• A calm, friendly and empathetic manner

• Confidence speaking on the phone

• Sensitivity when speaking with families who may be grieving

• Reliability and attention to detail

• A willingness to take your time and not feel rushed

Time commitment

This role is flexible and can fit around your availability.

Typically, it involves around 1–1.5 hours per week, making calls at times that work for you.

What support you’ll receive

• Full guidance and training before you begin

• A simple step-by-step process to follow

• Ongoing support from the team if you have questions or need advice

• A welcoming and compassionate volunteer community

You’ll never be expected to manage difficult situations alone, support is always available.

What you’ll need

• Access to a phone

• Internet access for the booking system

• A quiet space to make calls

• Respect for confidentiality and data protection

Interested?

If this feels like something you’d like to be part of, we’d love to hear from you for an informal chat.